Check-in Process: Providing seamlessness and agency to the client
The client’s check in is a critical to the transition the client from the AI counselor to an in person counselor. We wanted to make that transition as seamless as possible while respecting the client’s privacy and agency. In our initial discussions we preferred the idea of allowing the client to check in through the app. We decided against it was not the most inclusive or private option. Checking in through a cloud system was not secure. Also, since many of the therapist’s clients might not have the Aaina app, it seemed they would prefer an in office kiosk.
We decided the best way for clients using the Aaina app to check in was through a QR code. When the appointment is booked through the app, a QR code is generated. At the check-in kiosk, the client scans the code when prompted. We made sure the visual design was consistent with the rest of the system and added a serene mountain vista to the background.
The clients info appears after scanning code. They have the chance to confirm or edit their information. Once check-in is confirmed the therapist is alerted and knows to review data in counselor connect.
